{"id":1719,"date":"2026-07-13T14:47:34","date_gmt":"2026-07-13T14:47:34","guid":{"rendered":"https:\/\/cmai.nl\/roadmap\/escalatieregels-instellen-op-case-templates\/"},"modified":"2026-07-27T09:00:28","modified_gmt":"2026-07-27T09:00:28","slug":"escalatieregels-instellen-op-case-templates","status":"publish","type":"roadmap","link":"https:\/\/cmai.nl\/de\/roadmap\/escalatieregels-instellen-op-case-templates\/","title":{"rendered":"Escalatieregels instellen op case templates"},"template":"","roadmap_category":[7],"class_list":["post-1719","roadmap","type-roadmap","status-publish","hentry","roadmap_category-planned"],"acf":{"roadmap_post_content":"<p>Het is mogelijk om escalatieregels toe te voegen aan case templates. Hiermee kan worden ingesteld wat er gebeurt als een actie te lang openstaat, zoals het annuleren van de case of het versturen van een melding. 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