{"id":2011,"date":"2026-08-03T11:59:55","date_gmt":"2026-08-03T11:59:55","guid":{"rendered":"https:\/\/cmai.nl\/kennisbank\/geen-categorie\/\/"},"modified":"2026-09-30T12:01:34","modified_gmt":"2026-09-30T12:01:34","slug":"cmai-dashboard","status":"publish","type":"kennisbank","link":"https:\/\/cmai.nl\/en\/kennisbank\/tutorials\/cmai-dashboard\/","title":{"rendered":"Case prestaties en bottlenecks bekijken in het CMAI Dashboard"},"content":{"rendered":"\n<div class=\"wp-block-group block block-video\" id=\"block-video-6ada9320e67d8\">\n    <section class=\"full-bg\"><\/section>\n\n    <div class=\"row justify-content-center text-center\">\n        <div class=\"col-lg-8\">\n            \n                            <p class=\"subtitle\">In deze tutorial bekijken we hoe je hoe je het CMAI Dashboard gebruikt om caseprestaties te bekijken, bottlenecks te herkennen en inzicht te krijgen in je processen.<\/p>\n                    <\/div>\n    <\/div>\n\n            <div class=\"video-wrapper mt-4\">\n            <video class=\"block-video__player\" preload=\"metadata\" poster=\"\/wp-content\/uploads\/2026\/09\/Onder-titel-40.jpg\">\n                <source src=\"\/wp-content\/uploads\/2026\/09\/NL-Turorial-Dashboard-Jeroen.mp4\" type=\"video\/mp4\">\n            <\/video>\n            <div class=\"video-overlay\">\n                <button class=\"play-btn\" aria-label=\"Afspelen\">\n                    <i class=\"fa-solid fa-play\"><\/i>\n                <\/button>\n            <\/div>\n        <\/div>\n    \n<\/div>\n\n<script>\n(function () {\n    var root    = document.getElementById('block-video-6ada9320e67d8');\n    if (!root) return;\n    var video   = root.querySelector('.block-video__player');\n    var overlay = root.querySelector('.video-overlay');\n    if (!video || !overlay) return;\n\n    overlay.addEventListener('click', function () {\n        video.setAttribute('controls', '');\n        video.play();\n        overlay.classList.add('hidden');\n    });\n\n    video.addEventListener('ended', function () {\n        video.removeAttribute('controls');\n        overlay.classList.remove('hidden');\n    });\n\n    video.addEventListener('pause', function () {\n        if (!video.ended) {\n            overlay.classList.remove('hidden');\n        }\n    });\n})();\n<\/script>\n\n\n\n<div class=\"wp-block-group block block-form d-flex has-bg\" style=\"--form-bg: var(--color-1);\">\n\n            <section class=\"full-bg\"><\/section>\n    \n    <div class=\"container\">\n        <div class=\"row align-items-center\">\n            <div class=\"col-lg-6\">\n                <div class=\"content pe-lg-5 p-0\">\n                    <h2>Stel je vraag<\/h2>\n                                            <p class=\"subtitle\">heb je meer vragen over het onderwerp of is iets niet duidelijk?<\/p>\n                                        <div><\/div>\n                <\/div>\n            <\/div>\n            <div class=\"col-lg-6\">\n                <div class=\"form\">\n                    <div\n        data-form-id='7a7d1c08-8a70-f111-ab0c-0022489cbf24'\n        data-form-api-url='https:\/\/public-eur.mkt.dynamics.com\/api\/v1.0\/orgs\/7952e90e-b9fb-f011-aa23-000d3a69d550\/landingpageforms'\n        data-cached-form-url='https:\/\/assets1-eur.mkt.dynamics.com\/7952e90e-b9fb-f011-aa23-000d3a69d550\/digitalassets\/forms\/7a7d1c08-8a70-f111-ab0c-0022489cbf24' ><\/div>\n<p>        <script src = 'https:\/\/formui-usa1.mkt.dynamics.com\/eur\/FormLoader\/FormLoader.bundle.js' ><\/script><\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ontdek hoe je het CMAI Dashboard gebruikt om caseprestaties te bekijken, bottlenecks te herkennen en inzicht te krijgen in je processen.<\/p>\n","protected":false},"author":4,"featured_media":2012,"template":"","kennisbank_type":[53],"class_list":["post-2011","kennisbank","type-kennisbank","status-publish","has-post-thumbnail","hentry","kennisbank_type-tutorials"],"acf":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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