{"id":872,"date":"2025-03-11T11:24:09","date_gmt":"2025-03-11T11:24:09","guid":{"rendered":"https:\/\/cmai.nl\/housing-associations\/"},"modified":"2026-06-10T07:50:04","modified_gmt":"2026-06-10T07:50:04","slug":"housing-associations","status":"publish","type":"page","link":"https:\/\/cmai.nl\/en\/industry\/housing-associations\/","title":{"rendered":"Housing Associations"},"content":{"rendered":"\n
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The digital assistant for housing associations<\/h1>\n \n \n \n <\/div>\n\n <\/div>\n<\/div>\n\n
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Work more efficiently with<\/p>\n

Case Management AI<\/h2>\n

Real-time insight, smart steering, less workload.<\/p>\n\n

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<\/i>One central environment for all case information<\/p>\n

<\/i>Automatic notifications and task distribution via smart workflows<\/p>\n

<\/i>Case templates for common processes (such as complaints, WMO, VvE)<\/p>\n

<\/i>Make decisions faster with AI summaries and suggestions<\/p>\n

<\/i>Direct integration with Teams, Outlook and SharePoint<\/p>\n <\/div>\n \n

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What is CMAI?<\/h2>\n

CMAI is a Power App that helps housing associations work case-oriented without hassle. Whether it’s complaint handling, nuisance reports, VvE questions, objection procedures or WMO adjustments – CMAI structures the entire process from start to finish. <\/p>\n

Many corporations still work with fragmented systems such as Excel, Outlook and SharePoint folders. This lacks overview and cases get scattered across multiple departments. Employees lose time searching, following up and manual administration. CMAI solves that. <\/p>\n

CMAI organizes each case around three fixed principles: phasing, status and task assignment. Each step is visible. All involved see at a glance who is doing what, what the progress is and what actions will follow. The AI assistant helps by generating summaries, making suggestions and sharing updates automatically in Teams or Outlook. <\/p>\n

Because CMAI is built on the Microsoft Power Platform, it works seamlessly with tools such as SharePoint, Teams and OneDrive. This eliminates duplication, reduces the chance of error and ensures that everything ends up in the right place. Implementation is easy because users stay within their familiar Microsoft environment. <\/p>\n

CMAI helps housing associations to:<\/p>\n

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  • Respond faster and smarter to resident inquiries<\/li>\n
  • Maintain insight into complex or long-term cases<\/li>\n
  • Improve collaboration between departments<\/li>\n
  • To comply with the principles of CORA and case-oriented working<\/li>\n<\/ul>\n

    With flexible templates, processes can be easily adapted to the type of case or policy change – without heavy IT processes. This makes CMAI scalable and agile. <\/p>\n

    CMAI supports where it needs to, so that housing associations can focus on what really matters: helping people get a good home. It gives employees more control, reduces workload and frees up time to do what really matters: providing good, affordable housing in livable neighborhoods. <\/p>\n\n \n\n

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    Get started right away with CMAI<\/h2>\n \n \n
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    Simple integration<\/h4>\n <\/div>\n\n
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    Integrates directly within Microsoft, without complex modifications.<\/p>\n <\/div>\n <\/div>\n\n

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    Smart automations<\/h4>\n <\/div>\n\n
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    Easily incorporate existing business processes into CMAI.\r\n\r\n<\/p>\n <\/div>\n <\/div>\n\n

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    \n \"Flexible\n

    Flexible and scalable<\/h4>\n <\/div>\n\n
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    Ability to easily scale up or down the number of users.<\/p>\n <\/div>\n <\/div>\n\n \n <\/div>\n \n\n \n <\/div>\n <\/div>\n\n <\/div>\n\n

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