The digital assistant for housing associations
Work more efficiently with
Case Management AI
Real-time insight, smart steering, less workload.
One central environment for all case information
Automatic notifications and task distribution via smart workflows
Case templates for common processes (such as complaints, WMO, VvE)
Make decisions faster with AI summaries and suggestions
Direct integration with Teams, Outlook and SharePoint
What is CMAI?
CMAI is a Power App that helps housing associations work case-oriented without hassle. Whether it’s complaint handling, nuisance reports, VvE questions, objection procedures or WMO adjustments – CMAI structures the entire process from start to finish.
Many corporations still work with fragmented systems such as Excel, Outlook and SharePoint folders. This lacks overview and cases get scattered across multiple departments. Employees lose time searching, following up and manual administration. CMAI solves that.
CMAI organizes each case around three fixed principles: phasing, status and task assignment. Each step is visible. All involved see at a glance who is doing what, what the progress is and what actions will follow. The AI assistant helps by generating summaries, making suggestions and sharing updates automatically in Teams or Outlook.
Because CMAI is built on the Microsoft Power Platform, it works seamlessly with tools such as SharePoint, Teams and OneDrive. This eliminates duplication, reduces the chance of error and ensures that everything ends up in the right place. Implementation is easy because users stay within their familiar Microsoft environment.
CMAI helps housing associations to:
- Respond faster and smarter to resident inquiries
- Maintain insight into complex or long-term cases
- Improve collaboration between departments
- To comply with the principles of CORA and case-oriented working
With flexible templates, processes can be easily adapted to the type of case or policy change – without heavy IT processes. This makes CMAI scalable and agile.
CMAI supports where it needs to, so that housing associations can focus on what really matters: helping people get a good home. It gives employees more control, reduces workload and frees up time to do what really matters: providing good, affordable housing in livable neighborhoods.
Get started right away with CMAI
Simple integration
Integrates directly within Microsoft, without complex modifications.
Smart automations
Easily incorporate existing business processes into CMAI.
Flexible and scalable
Ability to easily scale up or down the number of users.
Prices
Free trial
Free
- 1 user – 30 days
- Integration with Microsoft 365, Teams and Outlook
- Visual Designer
Pro
€ 9,99
per user per month- Integration with Microsoft 365, Teams and Outlook
- Visual Designer
Premium
Get in touch
- Integration with Microsoft 365, Teams, Outlook and more
- Visual Designer
- Customization options
Specifications
Overview
CMAI Free Trial is the way to experience Case Management AI for yourself within your own Microsoft environment.
You work directly with the same functionality as the paid variants and get full insight into your cases and processes. So you’ll see in no time how to create overview, work faster and achieve better results.
The Free Trial is intended for individual use and gives you 30 days* to test CMAI in practice.
What you get
- Access for 1 user – Ideal for exploring CMAI on your own and gaining experience in your own environment.
- Link with Teams and Outlook – Easily integrate CMAI into your existing workflow.
- Ready-made case templates – Save time by streamlining repetitive tasks.
- Visual Designer – Easily design and test your own processes.
What you need
- CMAI Free trial.
- Power Apps Per App Plan or Power Apps Premium license.
To use AI features, you need a Microsoft 365 Copilot license.
*Note: After 30 days, the Free trial automatically converts to CMAI Professional unless you cancel in time.
Screenshots
Developer:
Indocs
Price:
Free
Version:
2026.03.05.1
Last update:
05/03/2026
Available via:
Overview
CMAI Pro is ideal for organizations with multiple departments that want to use case management within the Microsoft Power Platform. It works directly with Teams, Outlook and SharePoint, so users benefit from automated processes without complicated implementation.
This solution provides an efficient and scalable way to manage work processes within a familiar environment, without the need for complex customizations.
What you get
- Business use of CMAI – Collaborate with different departments and teams within your organization.
- Link with Teams and Outlook – Easily integrate CMAI into your existing workflow.
- Ready-made case templates – Save time by streamlining repetitive tasks.
- Visual Designer – With the intuitive Visual Designer, you draw processes instead of configuring them.
What you need
- CMAI Pro License.
- Power Apps Premium license.
To use AI features, you need a Microsoft 365 Copilot license.
Screenshots
Developer:
Indocs
Price:
€ 9,99
Version:
2026.03.05.1
Last update:
03/05/2026
Available via:
Overview
CMAI Premium is designed for organizations looking to extend case management with deeper integrations into their IT landscape. Unlike the standard version, CMAI Premium offers advanced linkages to external software and platforms so that processes work smoothly with existing systems.
In addition, it remains fully integrated with Microsoft tools such as Teams, Outlook and SharePoint, allowing users to benefit from automated workflows without complicated implementation. Ideal for organizations that want to go beyond standard Power Platform functionality and need flexibility and scalability in their integrations.
What you get
- Unlimited number of users – Collaborate with different departments and teams within your organization.
- Link with Teams and Outlook – Easily integrate CMAI into your existing workflow.
- Ready-made case templates – Save time by streamlining repetitive tasks.
- Visual Designer – With the intuitive Visual Designer, you draw processes instead of configuring them.
What you need
- CMAI Premium License.
- Power Apps Premium license.
To use AI features, you need a Microsoft 365 Copilot license.
Contact us.
Screenshots
Developer:
Indocs
Price:
Get in touch
Version:
2026.03.05.1
Last update:
03/05/2026
Frequently Asked Questions
Is your question not listed here? Feel free to contact us.
Does CMAI also work without Microsoft?
No. CMAI is a Microsoft Power App (Model Driven) and designed to function optimally within the Microsoft ecosystem. It leverages Microsoft technologies such as Azure and integrations with Office 365 and Dynamics, ensuring secure, efficient and fully integrated workflows.
What licenses do I need all together?
Per user, you need at least the CMAI license. If you use CMAI Basic, then you need a Power App Per User Plan or a Power App Premium license. For CMAI Pro licenses, you will need a Power App Premium license. If you want to use the full AI capabilities, you will additionally need a Microsoft 365 Copilot license for all CMAI licenses.
Can I give users access to specific data?
Yes. in CMAI you can group users and assign specific rights to them. This way, user groups have insight into the most relevant data.
Can I also integrate data from another CRM system into CMAI?
This is possible with CMAI Pro and CMAI Premium. Please contact us in advance to discuss the possibilities.
I have specific functionalities in mind, can you make that happen?
Yes. Every organization has its own specific way of working. CMAI Premium is intended for custom functionality. Please contact us to go over the technical (im)possibilities.